Items couriered within New Zealand will be delivered to the address specified within 2 – 5 working days.
However, if the product is not in stock we will advise on availability and delivery.
Goods delivered nationally and internationally will be couriered using GoSweetSpot and as such, delivery times vary.
Goods delivered internationally may be subject to the relevant duties and taxes applied by the country the goods are delivered to. These duties and taxes shall be the responsibility of the recipient of the goods.
Please note all there will be an additional 10 days delivery for framed prints.
Online orders are dispatched Monday to Friday, and if received before 12 noon, will be sent that day. There may be some delay with public holidays. Shipping is charged on an order weight/size basis.
If you feel the freight being calculated by our system seems a little high, please do contact us and we can look into things for you.
Once the order has been collected by our courier, you will be notified by us of your track and trace number, so you can follow the parcel's movements. For security purposes, The Poi Room uses a signature required courier service for all orders. Should no one be present at the premises to sign for the parcel, a card will be left and the parcel will be available for collection as outlined on the calling card.
If your package has been damaged in transit we ask you to advise The Poi Room within 7 days of dispatch as our couriers will not accept claims after that time. In most cases we self-insure and will do our best to either replace or refund your purchase.
Certain framed Prints, Paintings and High Value sculpture will be shipped outside of Auckland through Pack and Send which are professional boxed and insured. These packages within the Auckland area will be hand delivered by our own steam.